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  • Peeklogic Salesforce – Jira Connector

Jira + Salesforce Integration: One Flow, No Silos

Sales and dev teams shouldn’t work in separate worlds. Keep accounts, tasks, and tickets connected in real time. Automate updates, cut manual handoffs, and let teams focus on what matters most—customers.

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Two-way sync of any object or field in Jira or Salesforce

  • Two-way synchronization between Salesforce objects and Jira issues.
  • Sync standard & custom fields (statuses, comments, attachments).
  • Automatic updates on both sides.
  • Configurable sync rules (flexibility for admins).
  • Works with Salesforce Classic & Lightning.
Powerful Features, Simple Setup

Automation (Flows)

  • Any Object Support. Connect Jira Issues to any Salesforce Object (Standard & Custom). Supports complex relationships like Many-to-Many.
  • Native Flow Actions. Includes Apex Actions for Salesforce Flow: Create, Edit, Link/Unlink. (PRO) allows full automation logic triggered by Jira updates.
  • Smart Field Mapping. Flexible mapping options. (PRO) adds support for mapping based on Salesforce Record Types and advanced Flow-based mapping variables.
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UI & User Experience

  • Interactive LWC Component. A powerful component to View, Create, Edit, Link, and Comment on issues. Free version allows basic creation/linking.
  • Advanced Issue Views. Ability to view Sub-Tasks, Linked Issues, and Activity History directly inside the Salesforce component.
  • Manage Watchers. Add or remove Jira Watchers directly from the Salesforce interface.
  • Search & Link by Version. Advanced search capability to filter and link Jira Issues by specific Fix Versions.
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Collaboration & Jira Service Management

  • Comments & Tagging. Bi-directional sync (Jira comments appear in Salesforce). Supports @mention mapping and #tag filtering for public/internal notes.
  • Attachments Management. Bi-directional sync (Jira attachments appear in Salesforce) with Visibility Control (Public vs. Internal).
  • JSM Support. Native support for Service Desk Projects. Create Service Requests, select Portals, manage Request Types, and handle Public/Internal replies.
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Advanced Modules

  • Jira Assets. Sync Jira Assets (Insight/CMDB) to Salesforce objects. Map asset attributes to Salesforce fields.
  • Email-to-Case. Automatically syncs emails from Salesforce Email-to-Case directly into Jira Comments.
  • DevOps Center Support. Integration with Salesforce DevOps Center, allowing auto-creation of Jira Issues from Work Items.
See it in action

Here's What Our Clients Say

AI-Powered Solution

Boost efficiency with built-in AI features that summarize tickets and comments automatically. Turn complex cases into digestible updates for faster decision-making. Reduce time spent reading long Jira issues and focus on resolving problems. Keep stakeholders informed without adding extra work for your team.

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Plans that Match Your Business Needs

Free
Ideal for professionals requiring a flexible solution for simple integration scenarios.
$0/ month
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One-Way Sync (SF → Jira). Create and Update Jira Issues manually from Salesforce.

Interactive LWC Component. View, Create, and Link Jira Issues directly from Salesforce record pages.

Flow Actions (Outbound). Basic actions to Create/Update Jira Issues via Salesforce Flow.

Comments (Outbound). Post comments to Jira from Salesforce.

Professional
Ideal for professionals requiring flexible solution for standard and advanced integration scenarios. 30-day free trial available.
$3600/ year
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Real-Time Bi-Directional Sync. Instantly syncs changes (Status, Fields, Comments) from Jira back to Salesforce. Requires "Authentication to Salesforce".

Advanced Issue Views. View Sub-Tasks, Linked Issues, and Activity History tabs inside the component.

Manage Watchers. Add/Remove Jira Watchers directly from the Salesforce UI.

Search by Version. Advanced search to filter/link Issues by Fix Version.

Advanced Mapping & Logic. Support for Record Type Mapping, flow variables mapping, and sync triggered by Jira updates.

Bi-Directional Collaboration. Sync Jira comments/files back to Salesforce. Control visibility (Public/Internal) and handle @mentions.

Jira Service Management. Native support for Service Requests, Portals, and Request Types.

Jira Assets (Insight). Sync Jira Assets (CMDB) objects to Salesforce.

Email-to-Case. Sync emails from Salesforce Cases directly to Jira comments.

Integration Without Complexity

01
Select connector
02
Set Up in 30 minutes
03
Start the sync

Try our easy-to-install and easy-to-use Salesforce Jira Connector

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    Frequently Asked Questions

    How does the Peeklogic Jira Connector enhance project management workflows?

    The Peeklogic Jira Connector integrates Jira with your business systems and AI platforms like ChatGPT and Claude, creating smart workflows that actually work for your team. AI automatically spots potential issues, suggests improvements, and keeps everything synced across tools like Salesforce and Slack. Your projects run smoother while AI handles the routine analysis, letting teams focus on getting things done.

    What systems can integrate with Jira through the Peeklogic connector?

    The connector supports integration with CRM platforms, communication tools, marketing automation systems, enterprise applications, and AI platforms.

    How fast can I integrate a connector?

    Most connectors can be installed and configured in just a few minutes. We also provide clear documentation and support to make the process seamless.

    Do I need middleware or additional software to integrate all these systems?

    No middleware required. The Peeklogic connectors handle all the integration work directly, so you can connect Jira with CRM platforms, AI tools like ChatGPT and Claude, and communication systems without installing additional software or managing complex middleware layers. Everything runs through our connectors, making setup simple and maintenance hassle-free.

    Can data synchronization be customized for specific project requirements?

    Yes, the connector offers flexible customization options including field mappings, data transformation rules, and selective synchronization. Teams can configure which data flows between systems and how it appears in Jira.

    What workflow automation capabilities are available?

    The connector enables automated task creation, status updates, and notification triggers based on activities in connected systems. Teams can establish rules that automatically update Jira when specific events occur in integrated platforms.

    Does the integration affect Jira’s performance?

    No, the connector operates independently without impacting Jira’s core functionality. Data synchronization occurs efficiently in the background, maintaining system performance across all connected platforms.

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    A Unified Vision: The Peeklogic Connectors Family

    Each member of the Peeklogic Connectors Family represents a leap forward in addressing the unique needs of modern businesses. Together, they exemplify Peeklogic’s commitment to innovation, usability, and customer-driven improvement.

    Salesforce to Jira Connector: Revolutionizing cross-team collaboration between sales and service.

    Salesforce to NetSuite Connector: Synchronizing CRM and ERP for operational excellence.

    Salesforce to Azure DevOps Connector: Streamlining development workflows for Salesforce-driven projects.

    AI Orchestrator for Salesforce: Enabling intelligent automation and predictive analytics to enhance Salesforce capabilities through advanced AI integration.

    Salesforce to ServiceNow Connector: Bridging customer relationship management with IT service management for seamless information flow and enhanced service delivery.

    What began as a small tool to address a single client’s challenge has grown into a comprehensive suite of solutions. The Peeklogic Connectors Family continues to evolve, empowering businesses to bridge systems, break down silos, and achieve greater efficiency in an ever-connected world.

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