Peeklogic Salesforce – Jira Connector

Salesforce Jira connector syncing 400+ Salesforce entities with 50+ Jira fields, including Account, Opportunity, Summary, and Status

Two-way sync of any object or field in Jira or Salesforce

Two-way synchronization between Salesforce objects and Jira issues.
Sync standard & custom fields (statuses, comments, attachments).
Automatic updates on both sides.
Configurable sync rules (flexibility for admins).
Works with Salesforce Classic & Lightning.

Powerful Peeklogic Connector Features at Glance

Automation (Flows)

Any Object Support. Connect Jira Issues to any Salesforce Object (Standard & Custom). Supports complex relationships like Many-to-Many.
Native Flow Actions. Includes Apex Actions for Salesforce Flow: Create, Edit, Link/Unlink. (PRO) allows full automation logic triggered by Jira updates.
Smart Field Mapping. Flexible mapping options. (PRO) adds support for mapping based on Salesforce Record Types and advanced Flow-based mapping variables.

UI & User Experience

Interactive LWC Component. A powerful component to View, Create, Edit, Link, and Comment on issues. Free version allows basic creation/linking.
Advanced Issue Views. Ability to view Sub-Tasks, Linked Issues, and Activity History directly inside the Salesforce component.
Manage Watchers. Add or remove Jira Watchers directly from the Salesforce interface.
Search & Link by Version. Advanced search capability to filter and link Jira Issues by specific Fix Versions.

Collaboration & Jira Service Management

Comments & Tagging. Bi-directional sync (Jira comments appear in Salesforce). Supports @mention mapping and #tag filtering for public/internal notes.
Attachments Management. Bi-directional sync (Jira attachments appear in Salesforce) with Visibility Control (Public vs. Internal).
JSM Support. Native support for Service Desk Projects. Create Service Requests, select Portals, manage Request Types, and handle Public/Internal replies.

Advanced Modules

Jira Assets. Sync Jira Assets (Insight/CMDB) to Salesforce objects. Map asset attributes to Salesforce fields.
Email-to-Case. Automatically syncs emails from Salesforce Email-to-Case directly into Jira Comments.
DevOps Center Support. Integration with Salesforce DevOps Center, allowing auto-creation of Jira Issues from Work Items.

Jira + Salesforce Integration: One Flow, No Silos

Sales and dev teams shouldn’t work in separate worlds. Keep accounts, tasks, and tickets connected in real time. Automate updates, cut manual handoffs, and let teams focus on what matters most—customers.

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Peeklogic integration ecosystem connecting Salesforce, Jira, NetSuite, and AI tools

Compare Free Tier vs. Enterprise Pro Version

Free

Ideal for professionals requiring a flexible solution for simple integration scenarios.

^$0/ month

Get started

One-Way Sync (SF → Jira). Create and Update Jira Issues manually from Salesforce.

Interactive LWC Component. View, Create, and Link Jira Issues directly from Salesforce record pages.

Flow Actions (Outbound). Basic actions to Create/Update Jira Issues via Salesforce Flow.

Up to 5 users

Professional

Ideal for professionals requiring flexible solution for standard and advanced integration scenarios. 30-day free trial available.

^$3600/ year

Real-Time Bi-Directional Sync. Instantly syncs changes (Status, Fields, Comments) from Jira back to Salesforce. Requires "Authentication to Salesforce".

Advanced Issue Views. View Sub-Tasks, Linked Issues, and Activity History tabs inside the component.

Manage Watchers. Add/Remove Jira Watchers directly from the Salesforce UI.

Search by Version. Advanced search to filter/link Issues by Fix Version.

Advanced Mapping & Logic. Support for Record Type Mapping, flow variables mapping, and sync triggered by Jira updates.

Bi-Directional Collaboration. Sync Jira comments/files back to Salesforce. Control visibility (Public/Internal) and handle @mentions.

Jira Service Management. Native support for Service Requests, Portals, and Request Types.

Jira Assets (Insight). Sync Jira Assets (CMDB) objects to Salesforce.

Email-to-Case. Sync emails from Salesforce Cases directly to Jira comments.

Here's What Our Clients Say

Built for Next-Gen Automation & Agentforce AI

AI-enhanced support operations depend on connected data ecosystems. If Salesforce AI agents summarize customer conversations using ChatGPT, Claude, Gemini, or Agentforce AI services, Peeklogic can automatically transfer that enriched context directly into Jira tickets.

Engineering teams receive cleaner issue descriptions, summarized customer sentiment, and structured troubleshooting insights without manually reprocessing CRM conversations. This creates a powerful foundation for AI ticket summarization and cross-platform workflow intelligence.

Peeklogic Setup Connection screen with AI Assist generating a code snippet to sync Salesforce with Jira, including Named Credentials selection

Why Choose a Salesforce-Native Connector?

Bidirectional Data Sync Without Third-Party Middlemen

Peeklogic operates directly between Salesforce and Atlassian using native architecture and secure API communication. This enables a true Bi-directional Salesforce Jira sync app that carries updates from Salesforce to Jira and from Jira to Salesforce with reliable real-time automation.

Elimination of Silos Between Support (CRM) and Development (Jira)

Peeklogic creates a fully synchronized Two-way Salesforce Jira plugin that connects Salesforce Service Cloud and Sales Cloud directly with Jira workflows. Support agents working inside Salesforce Lightning Experience can instantly monitor Jira issue progress, sprint activity, and engineering status updates without leaving Salesforce.

Zero Impact on Your IT Security Trust Boundary (SOC 2 & Compliance)

Peeklogic preserves your existing security trust boundary because customer information never passes through external synchronization servers. Data remains exclusively within Salesforce and Atlassian infrastructure.

Why Peeklogic Connector for Salesforce and Jira?

4,9 Average Rating across platforms
Sync any object (standard or custom) across both Jira and Salesforce
Free Trial and Free Version available
Reporting feature
Powered by AI (ability to, for example, summarize Jira Ticket)
No-code integration
Automation 4 different Apex actions – NO CODING Automation process for this, either one-way or bi-directional synchronization
Set up in under 30 minutes
Customization of Sync, UI
Secured by HIPAA, ISO, GDPR

Integration Without Complexity

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Set Up in 30 minutes

Start the sync

Try our easy-to-install and easy-to-use Salesforce Jira Connector

Simple 30-Minute AppExchange Setup

Unlike a traditional enterprise integration process that requires months of consulting and middleware configuration, Peeklogic is designed for rapid deployment directly from the AppExchange.

The connector delivers seamless integration with Atlassian Cloud infrastructure using secure API-based communication and modern authentication standards.

Prerequisites & User Permissions Required

Deployment requires only:

Salesforce System Administrator access
Jira Global Administrator permissions
Access to Jira Cloud configuration settings

No dedicated middleware infrastructure or additional server provisioning is necessary.

Configuring Named Credentials and OAuth 2.0

Peeklogic uses Salesforce Named Credentials and secure Connected App Setup architecture to establish authenticated communication with Jira.

OAuth 2.0 authorization eliminates the need to expose raw passwords or embed insecure credentials inside automation scripts.

The connector communicates directly with Jira REST API endpoints & Webhooks while maintaining enterprise-grade authentication controls.

Data Mapping Best Practices for Jira Issue Schemas

Administrators configure data mapping rules through a visual interface directly inside Salesforce.

Using drag-and-drop controls, teams can align Salesforce and Jira fields such as:

Salesforce Priority → Jira Severity
Salesforce Case Status → Jira Workflow State
Salesforce Account → Jira Project Metadata

This visual model helps streamline implementation while leaving room for deep customization of synchronization behavior.

Trusted by Businesses Worldwide to Power Salesforce Integrations

Direct connection

no third-party data handing

already using our connectors

30-minute setup

Median setup time across 500+ customer implementations (Peeklogic internal data, 2026)

Support

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Key Features of the Peeklogic Salesforce Jira Connector

Peeklogic is engineered for enterprise-grade synchronization complexity while remaining simple for administrators to configure using No-code synchronization rules.

Mapping Standard & Custom Objects (Cases, Accounts, Opportunities)

The connector goes far beyond basic ticket synchronization.

Organizations can synchronize both Standard and Custom Objects (Cases, Opportunities, Accounts) directly with Jira projects and workflows. Sales teams can associate enterprise opportunities with Jira Epics, enabling complete visibility into feature delivery and implementation timelines.

A common use case: when a strategic customer submits a feature request, the Salesforce Opportunity can automatically map to a Jira Epic so commercial teams can monitor engineering progress in real time.

Live Synchronization of Comments, Chatter Feeds, and Attachments

Communication gaps slow down the resolution of customer issues and create duplicate conversations.

Peeklogic handles syncing data across both environments, including comments, attachments, inline images, diagnostic files, customer screenshots, and internal engineering notes.

The platform also supports Chatter Feeds Post Synchronization, allowing Salesforce Chatter conversations to map directly into Jira comments so support and development teams collaborate more effectively.

Flexible User Mapping & Internal vs. Public Visibility Control

Not every internal note should become customer-visible.

Peeklogic provides granular visibility management for organizations using Jira Service Management or Service Desk Projects. Salesforce administrators can define precise synchronization rules that determine which comments remain internal and which updates become customer-facing.

Multiple Salesforce users can also map to shared Jira integration accounts, reducing licensing overhead and simplifying operational governance.

Leveraging Salesforce Flows for Programmatic Jira Ticket Creation

Salesforce Admins can use declarative Salesforce Flow Actions to automatically generate Jira tickets based on predefined business events.

Flows can create Jira issues automatically when escalation conditions are met, high-priority accounts submit incidents, or onboarding workflows require engineering intervention.

This architecture removes manual data entry and the dependency on custom Apex development, while enabling scalable workflow automation across departments.

Advanced teams can also extend automation logic using Apex Triggers when additional orchestration flexibility is required.

Ready to simplify your Salesforce integrations?

Frequently Asked Questions

Is Peeklogic a native Salesforce application, and does it use middleware?

Yes. Peeklogic is a 100% native Salesforce application that communicates directly with Atlassian using secure Jira REST API endpoints. No middleware servers, third-party routing infrastructure, or external synchronization layers are involved.

Does the connector support custom Salesforce objects and custom Jira fields?

Absolutely. The connector fully supports custom Salesforce objects, custom fields, proprietary workflows, and customized Jira schemas across enterprise environments.

Is the Peeklogic connector compatible with Agentforce and Salesforce AI platforms?

Yes. Because synchronized Jira data is stored directly within the Salesforce ecosystem, Salesforce AI services and Agentforce workflows can access, analyze, and automate against Jira data in real time.

How does Peeklogic manage Salesforce API governor limits during bulk syncs?

Peeklogic optimizes API efficiency through asynchronous processing, intelligent batching strategies, and reduced call overhead to keep organizations safely within Salesforce governor limits.

Can we synchronize public vs. internal comments for Jira Service Management?

Yes. Administrators can configure granular visibility rules that separate internal support discussions from customer-facing communications.

Do we need a matching user license in both Salesforce and Jira for every employee

No. Multiple Salesforce users can map to centralized Jira integration users, significantly reducing licensing costs across large organizations.

How does the Peeklogic Jira Connector enhance project management workflows?

The connector improves operational transparency between support, product, and engineering teams. Project managers can track sprint progress, issue resolution status, and development activity directly inside Salesforce.

Can data synchronization be customized for specific project requirements?

Yes. The no-code mapping interface allows organizations to build customized synchronization rules for different projects, departments, workflows, and record types.

What workflow automation capabilities are available?

Organizations can automate nearly any synchronization scenario, including auto-generating Jira issues from Salesforce Cases, updating CRM records when Jira statuses change, triggering escalation workflows, and orchestrating AI-driven ticket enrichment.

How fast can I integrate Jira and Salesforce via a connector?

Most organizations achieve a fully functional bi-directional synchronization setup in under 30 minutes directly from the AppExchange with Peeklogic Connector.