Tag Jira user directly in Salesforce
- Just open Jira Issue to which you would like to add a comment;
- In Comment section you can leave comments by mentioning Jira User via ‘@’ sign;
- And after that you will see this comment in Jira.
Tag Salesforce user directly in Jira:
- In order for notifications to work in SF when a user’s SF is mentioned in Jira – you need to enable the checkbox:
- Mention Users (Notification) All – notify any Salesforce user, even Jira Issue is not associated with Salesforce record;
- Mention Users (Notification) Only Linked – notify Salesforce user if current Jira Issue is associated with Salesforce records.
- In Jira, you need to create an emoji for SF users:
- Use https://seomagnifier.com/text-to-image-generator-online to create pictures;
- And generate a picture from firstName & lastName;
- Then create an emoji with that picture.
In SF, you need to save which user this emoji will correspond to ( Custom Metadata Types > User Mention Settings > Manage User Mention Settings );
Need to fill Label & UserId. Label – must be the same as entered in Jira. Only underscores can be used.
Create any Jira comment and tag a Salesforce user directly in Jira.
The Salesforce user that was mentioned gets a Salesforce notification with a created comment from Jira.
